Getting Started · 5 min read · Updated Jun 5, 2026

Lifeline Recertification: How to Keep Your Benefit

Approval isn't a one-time event — Lifeline requires annual recertification. Here's what that involves and how to avoid losing your benefit.

What recertification means

Once a year, the program confirms you still meet Lifeline's eligibility rules. This keeps the benefit going to households that still qualify and is a standard requirement across every participating provider, not something specific to us.

When it happens

Recertification is generally due around the anniversary of your enrollment date. Your provider will typically reach out by text, email, or mail in the weeks before your deadline.

How to recertify

Respond to the notice from your provider or the National Verifier as soon as you receive it
Confirm your continued program participation or updated income, resubmitting documents if asked
Double-check your contact information is current so you don't miss future notices

What happens if you miss the deadline

Missing recertification can result in your benefit — and sometimes your service — being paused or removed. If that happens, contact support promptly; in many cases you can reapply and get back on track quickly.